Maintenance Across a Portfolio Is a Different Kind of Work
Running facility maintenance for one location is a manageable problem. Running it for 50, 500, or 5,000 locations is something else entirely.
You’re juggling local vendors in a dozen markets, each with their own rates, their own quality, their own response times. And emergencies don’t respect business hours. Preventative maintenance slips to the bottom of the list, and every ticket that doesn’t get closed turns into a phone call, an email chain, or worse – an invoice dispute three months later.
BrandPoint’s Repair service is built for this reality. We dispatch from a national network of pre-qualified trades, route every call through a 24/7/365 call center, and self-perform across the Mid-Atlantic with our own crews on payroll. A dedicated account team knows your portfolio, and every service call gets documented in detail.
That documentation is where Repair earns its keep over time. We track spend and asset history across your footprint, so the trends that drive most facility budgets — a unit that keeps failing, a vendor whose tickets keep coming back, a location with quietly escalating costs — surface before they become emergencies. Closing tickets is the floor. Lowering your total cost of ownership is the goal.
What Repair Covers
Emergency Services
When something fails after hours, you need a real person on the other end of the line and a qualified trade on site fast. Our 24/7/365 call center triages every emergency call, dispatches the right trade, and keeps you updated through resolution. These are the leaks, outages, and lockouts that can’t wait until Monday morning.
- HVAC and refrigeration failures
- Plumbing leaks and water remediation
- Electrical outages
- Door, lock, and glass repairs
- Disaster response and preparedness
Break-Fix Services
Break-fix is the day-to-day work that keeps a location looking and operating the way it should. A scuffed wall, a burnt-out bank of lights, a torn piece of flooring near the entrance. Small problems individually, but they shape what your customers see every time they walk in. We price break-fix regionally so your team knows what each ticket will cost before the truck rolls.
- Painting and wallpaper
- Flooring repair and replacement
- Electrical and lighting
- Plumbing fixtures
- Doors, locks, and hardware
- Sign repair
- Digital signage repair
- HVAC and refrigeration
- Carpentry and general repairs
Preventative Services
Preventative work is what keeps the break-fix and emergency calls from piling up in the first place. Scheduled inspections, recurring touch-ups, and routine servicing that catch small problems early. We build PM programs around your operating calendar with predetermined pricing, so the work is easy to budget and easy to track.
- HVAC servicing
- Pest control
- Fire and life safety inspections
- Sprinkler and backflow inspections
- Lamp and ballast replacements
- Handyman and paint PM programs
- Floor care and grease trap servicing
Digital Signage Service & Repair
Digital signage breaks differently than the rest of a facility. A menu board going dark in the middle of the lunch rush might be a power issue, a media player crash, a network drop, a content glitch, or actual screen failure. Figuring out which one, fast, is the job. Our 24/7 call center works the software side first — reboots, reprovisioning, content pushes — before dispatching a tech for hardware repair. We service the displays and the systems behind them, whether the signage was installed by us or someone else.
- Display troubleshooting and repair
- Media player reboots, reimaging, and replacement
- Content management system support
- Network and connectivity issues
- Hardware replacement (screens, mounts, cabling)
- Software updates and provisioning
- Menu board and content updates
- Warranty coordination
What You Get With Every Job
24/7/365 Call Center
A real person picks up when something goes wrong, whether it's Tuesday afternoon or Christmas morning.Geo-Stamped Photo Deliverables
Every job comes with location-verified photo documentation, so you know the work was done where and when it was supposed to be.Negotiated Up-Front Pricing
National pricing locked in before work starts, so your budget holds and there are no surprise invoices later.Third-Party Systems Integration
We work inside the work-order platforms your team already uses, so nothing has to change on your end.Dedicated Account Team
The same project managers and account leads stay with you across every job, so you're never re-explaining your business.State-of-the-Art Field App
Our proprietary technician app keeps work documented, photographed, and reportable in real time.
