Feedback keeps us Improving

Obtaining client feedback and measuring our client’s  experience is critical in helping us live our mission of Always Improving. This data helps us to ensure we deliver on our promise to customers, and provides us direction on how to improve to meet our clients’ needs today and tomorrow. Not only do we survey our client contacts, vendors and team throughout the year, but we also call nearly every job site to ensure they had an easy experience working with BrandPoint. If it was not a good experience, we take immediate action to correct the situation and resolve any concerns.

BrandPoint Services’ Average Jobsite Score

78.51

for June 2018

79.46

for 2018 YTD

These scores is based on the Net Promoter System. Clients are surveyed to gauge their satisfaction, using just a single question: Based on your experience, how likely are you to recommend BrandPoint based on a scale of 0-10. Similarly, we ask our customers at the job site: On a scale of 0-10, How easy was it to work with BrandPoint? Customers fall into one of three categories: promoters (9-10), those who were pleased or happy with the work and will likely share their experience with others; passives (7-8), who were satisfied but won’t make an effort to promote you to others; and detractors (0-6) who were unhappy and likely to share their displeasure with others. The Net Promoter Score is calculated by taking the percentage of your responding base that are promoters, and subtracting it by the percentage that are detractors. The Net Promoter System is based on Fred Reichheld’s book, The Ultimate Question. 

Below is a sample of the scores and comments BrandPoint Services received from the job site last month:

9

Entire team was fully satisfied with final outcome. Worked fast and good at what they were doing, very happy overall.
National Eye Care Retailer; Fairfax, VA

10

It was painless, Scott was the one who installed it and did a wonderful job. Really nice person.
National Service Chain; Richmond, VA

10

Very fast, friendly, helpful. Did a good job, in and out, looks really good.
National Pet Retailer; Phillipsburg, NJ

10

The tech was very warm, very easy to talk to. He cleaned up after himself.
Telecommunication Retail Chain; Lehigh Acres, FL

10

Lura is an awesome project manager. We put everything into motion and it was done.
National Financial Chain; Boston, MA

10

Communicated very well, made sure everything was done.
National Apparel Retailer; Meridian, ID

10

They came in, and knew what had to be done. They were very professional about it as well.
National Apparel Retailer; Houston, TX

10

There was an issue with paint and they ran over to Sherwin Williams to get the correct paint spec mixed up. It was incredibly easy working with them.
National Quick Service Restaurant Chain; Round Rock, TX

7

We got the wrong parts, so we’re still waiting on the third one to be built. We’re a little behind because of that, but the technician was great.
National Music Retailer; Greensboro, NC

5

I don’t know whose fault it was, but it took forever regarding the communication process. Once I got the shelving purchased the guy came in and installed right away.
National Pet Retailer; Greensburg, PA

 

To learn more about how BrandPoint Services could help improve how you maintain and refresh your facilities:

CONTACT US TODAY at (800) 905-4342